Policies
Refund & Cancellation Policy
Last updated: 4 November 2026
Draft policy: pending legal review by the business owner.
Most of our gifts are made especially for you, so our policy depends on how far your order has progressed.
Custom items (Mini-Me tees and keychains)
You can cancel for a full refund any time until you approve the art. After you approve the art, the order is non-returnable and non-refundable, except for damage or manufacturing defects.
The Forever Passport
You can cancel for a full refund until your passport goes into production, which happens soon after payment. Please check your names and date before paying.
Damaged or defective items
If your order arrives damaged or defective, email us within 48 hours of delivery with an unboxing video and photos. We will replace the item or refund you. TODO(owner): confirm the reporting window.
Art you don't love
Request changes on the approval page. We offer up to 2 free revisions. After that, an admin will contact you to agree next steps.
How refunds are paid
Refunds go back to your original payment method and usually reach you in 5–7 working days after we process them. TODO(owner): confirm timelines.
Contact
Questions? Email hello@manahgifts.in or write to Manah, C-15, Plot No. 32, Mangal Murthy CHS, Mahara Colony, Mulund East, Mumbai 400081, India.